Acordos de Nível de Serviço (SLA): você está fazendo isso corretamente?

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Acordos de Nível de Serviço (SLA): você está fazendo isso corretamente?

Segurança • 1 de junho de 2020

Os Acordos de Nível de Serviço (ANS) ou Service Level Agreement (SLA) são documentos que formalizam os acordos entre duas partes em uma prestação de serviço. Eles são mais comuns entre uma empresa e seus fornecedores, mas podem ser aplicados entre dois setores de uma mesma organização. É no processo de definição do SLA que… Leia Mais

fev

Gestão de configurações no Cervello

Segurança • 10 de fevereiro de 2016

A Gerência de Configurações ou CMDB (Configuration Management Database) é, provavelmente, o processo da biblioteca ITIL® mais complexo de ser implementado, exigindo da TI um alto nível de maturidade de processos.

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